We’re looking for a Claims Submission & Insurance A/R Follow-Up Team Member to join our centralized dental insurance team. This role focuses on submitting insurance claims accurately, following up on outstanding claims, and helping ensure insurance payments are received in a timely manner. This position is ideal for someone who is detail-oriented, organized, and enjoys working through insurance processes to resolution.
Key Responsibilities:
• Submit dental insurance claims accurately and on time
• Ensure claims are clean and complete within 24 hours of patient treatment
• Attach required documentation such as X-rays, narratives, photos, and charts
• Follow up on insurance claims over 21 days until payment or resolution
• Review EOBs and assist with denied or underpaid claims
• Submit corrected claims, appeals, or additional documentation as needed
• Communicate with office teams to obtain missing information or documentation
• Follow established workflows and support overall team goals
Qualifications:
• Experience with dental insurance claims and insurance A/R follow-up
• Knowledge of dental insurance processes and payer requirements
• Strong attention to detail and follow-through
• Good written and verbal communication skills
• Comfortable managing daily tasks and deadlines
• Experience in a dental group or DSO environment is a plus
What Success Looks Like:
• Claims are submitted accurately and within required timelines
• Insurance A/R is actively followed up and reduced
• Denials are handled appropriately and prepared for rework
• Clear, timely communication with offices and internal teams
This role is a great fit for someone who enjoys problem-solving, staying organized, and contributing to a smooth and efficient insurance process.
