Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
As an IT Service Desk Analyst at dLocal, you will serve as a technical point of contact for IT issues, bridging the gap between end-user support and system administration. You will handle a range of incidents from routine to complex, perform administration within enterprise applications and tools, and implement improvements that enhance efficiency and reduce recurring problems.
This role offers autonomy and responsibility, requiring strong technical expertise, problem-solving skills and a proactive mindset. You will work closely with System Administrators on escalated issues and tool configurations, while not being responsible for full infrastructure or platform-level administration.
