In this role, you will be responsible for the installation, configuration, and maintenance of cloud and on-premises IT services, including Office 365, Google Workspace, Microsoft Azure, Windows Server, and various security and backup solutions. You will ensure optimal performance, security, and scalability of IT infrastructure for clients, providing expert support and clear documentation while maintaining high standards of customer service.
Key Responsibilities:
- Install, configure, and maintain Office 365, Google Workspace, and Microsoft Azure products.
- Install, configure, and maintain Windows Server and other server environments.
- Manage and apply medium/high-level programming skills for service integration and automation.
- Analyze and compare IT services to select optimal solutions for customers.
- Optimize and scale hardware and software according to client needs.
- Install, configure, and maintain Email and DNS services.
- Install, configure, and maintain security solutions such as Antivirus, Firewall, and VPN (e.g., Fortinet, Cisco Meraki, Sophos, SentinelOne, Todyl).
- Install, configure, and maintain remote access tools (e.g., ConnectWise, Datto, NinjaOne).
- Install, configure, and maintain backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne).
- Generate troubleshooting documentation and manage software on platforms like ITGlue and Hudu.
- Deliver excellent customer service and technical support.
- Install, configure, and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise, HaloPSA).
