Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:
- Grow Relentlessly: Striving to become our best, most authentic selves.
- Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
- Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
- Focus on Impact: Creating impact through bias for action and tangible results.
- Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.
We are a fast-growing regional fintech company, specializing in digital financing solutions for micro, small and medium-sized enterprises (MSMEs). Our innovative platform enables MSMEs to access fast, convenient and personalized financing options, leveraging the power of digital technology. We are seeking a highly competent and experienced Head of Operations to lead our operations team in Malaysia and drive our growth in the digital SME financing space.
What you will do:
- Operations Strategy: Develop and execute the operations strategy to ensure smooth and efficient processes for the digital financing platform, focusing on enhancing customer experience and optimizing operational efficiency.
- Team Management: Lead and manage a young and vibrant operations team, fostering a positive and collaborative work environment, and promoting professional growth and development among team members.
- Process Optimization: Continuously analyze and improve operational workflows, identifying areas for optimization, automation, and streamlining to enhance overall operational effectiveness.
- Risk Management: Implement robust risk management frameworks and ensure compliance with regulatory requirements related to SME financing operations. Mitigate operational risks and develop contingency plans to ensure business continuity.
- Stakeholder Management: Collaborate closely with cross-functional teams, including product development, sales, customer support, and technology teams, to align operational processes and achieve business objectives.
- Reporting and Analysis: Develop and maintain operational metrics and performance indicators to measure the effectiveness of operations, identify trends, and provide insights to senior management for informed decision-making.
