G MASS Consulting are seeking a dedicated professional to join one of our London Market Managing Agent clients as a consultant, on an initial 6-month contract.
To independently manage a portfolio of claims from initial advice to final settlement and provide high-quality claims handling support across Central Operations. The role requires proactive engagement with the market, brokers, underwriters and internal teams to ensure efficient, compliant and commercially sound outcomes.
Key responsibilities:
- Take responsibility for end-to-end claims handling for assigned files, including advice, negotiation, documentation, agreement and settlement.
- Lead market communication and engagement on claims matters, ensuring clear, timely and professional responses to brokers, underwriters, TPAs and stakeholders.
- Prepare, submit and agree claims documentation and financial entries via ECF/CLASS and other market platforms.
- Oversee and support aggregates reporting (e.g., BDX), bordereaux and financial reconciliation activities.
- Facilitate payment instructions, ensuring accuracy of amounts, approvals and posting.
- Respond to and resolve complex queries, providing guidance and clarification where required.
- Produce management information (MI), trends, reporting and analysis to inform decision-making.
- Collaborate with Central Operations teams to support process improvements and operational excellence.
