Strategic Accounts Director, Provider Accounts

About the role:

We are seeking a Strategic Account Director to serve as the primary relationship owner and trusted advisor for a portfolio of Garner’s largest Provider clients. Your mission will be to drive overall success for clients within our "Provider" line of business, which includes major health systems and other healthcare organizations in the telehealth/virtual care and care navigation spaces. In this strategic role, you will be responsible for translating a client's unique goals and needs into sustained, successful commercial partnerships for Garner’s products and capabilities. This role reports to the Vice President of Provider Accounts.

This position is fully remote, with up to 25% travel.

What you will do:

• Own the process to retain and upsell Garner's largest clients
• Drive improved net revenue retention (NRR) and other KPIs for your book of business
• Serve as the main point of contact and trusted strategic advisor for client executives
• Consult with clients to resolve strategic problems and ensure Garner is delivering value
• Monitor and anticipate the strategic needs of your book of business
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Execute project management plans for new client onboarding and regular client touchpoints
• Collaborate with product, data, and technology teams to deliver customized reports and presentations

What you will bring to the team:

• 7+ years of experience in either a growth-oriented account management, sales, or strategic planning role in the healthcare space, with direct experience working with health systems preferred
• An organized, methodical approach to problem-solving, enabling superior project management and client responsiveness
• Strategic account planning and execution skills
• Willingness to travel up to 25% to support client needs
• An ability to articulate and inspire client action
• A willingness to "roll up your sleeves" and do whatever is necessary to ensure company success
• Experience working in a dynamic startup environment
• A desire to be a part of our mission to improve the U.S. healthcare system

Compensation Transparency:

The target salary range for this position is $170,000 - $190,000 annually, with the opportunity for performance-based bonus compensation. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.