Senior Customer and Partner Marketing Manager
•Pressreader· 2h
📣 Marketing⏰ Full-time⭐ Senior💰 $100k-120k🇨🇦 Richmond, Canada
2h ago
Govsignals·about 11 hours ago
We are shaping the future of government contracting with breakthrough AI-driven solutions. We are disrupting a multi-billion dollar industry and enabling private sector technologies to secure government contracts faster than ever, strengthening national security and driving economic growth.
GovSignals has built the most advanced government contracting AI platform available. From small businesses to Fortune 500 enterprises, our platform multiplies the opportunities contractors can pursue and empowers them to deliver fully compliant, winning proposals in hours instead of months. As one of the largest aggregators of U.S. government data, we set trends rather than follow them.
We are looking for a Deployment Strategist who will serve as the trusted advisor and strategic partner to our largest enterprise accounts. This person will own the end-to-end customer journey from onboarding through expansion, ensuring customers realize maximum value from the GovSignals platform while identifying opportunities to deepen the relationship.
The ideal candidate has startup DNA and enterprise fluency. Someone who thrives in ambiguity, builds trust with senior stakeholders, and can translate customer workflows into platform adoption strategies. You will map complex organizational processes, train diverse user groups, and surface expansion opportunities that drive mutual growth. This is a high-impact, customer-facing role for someone who can operate as both strategist and executor.
Own the end-to-end onboarding experience for enterprise accounts, from kickoff through go-live
Conduct discovery sessions to map customer workflows, pain points, and success criteria
Build and execute tailored deployment plans that accelerate time-to-value
Coordinate cross-functional resources (product, engineering, support) to remove blockers
Design and deliver training programs for diverse user personas (capture managers, BD teams, proposal writers, executives)
Create account-specific playbooks, guides, and best practices documentation
Build champions within customer organizations who can drive internal adoption
Run recurring office hours and enablement sessions to reinforce platform mastery
Serve as a trusted advisor to customer leadership on government contracting strategy and platform optimization
Identify process gaps and recommend workflow improvements that increase win rates and efficiency
Translate customer feedback into actionable insights for product and engineering teams
Stay current on government contracting trends, regulations, and competitive dynamics to inform customer strategy
Map customer organizations to identify whitespace and expansion opportunities across teams, divisions, and use cases
Partner with Sales to build and execute account growth plans
Surface upsell and cross-sell opportunities based on customer usage patterns and strategic initiatives
Drive renewals by ensuring customers achieve measurable ROI
Maintain detailed account plans, health scores, and engagement records
Build repeatable playbooks and processes that scale deployment best practices across the customer base
Identify patterns across accounts that inform product roadmap and go-to-market strategy
Contribute to the development of customer success infrastructure as the team scales
4+ years of experience in Customer Success, Professional Services, Solutions Architect, or Account Management at a high-growth B2B SaaS company
Startup experience required, you know how to build from scratch, move fast, and thrive without a playbook
Demonstrated ability to manage complex enterprise accounts with multiple stakeholders and long sales cycles
Strong process orientation with experience mapping customer workflows and translating them into adoption strategies
Excellent communication and presentation skills—comfortable in the room with VPs and C-suite executives
Analytical mindset with the ability to use data to identify risks, opportunities, and trends
Experience with CRM and customer success tools
Government contracting knowledge or GovTech experience is a strong plus
Bias toward action, high ownership, and comfort with ambiguity
Track record of driving measurable customer outcomes (adoption, retention, expansion)
$100,000 - $120,000 with additional bonus structure
Meaningful equity in a well-funded, fast growing startup
Access to premium benefits, including medical, dental, vision, and unlimited PTO
Direct impact on how America's largest contractors engage with government—your work strengthens national security
Ground-floor opportunity to shape the customer success function at a rocket ship company
If you love building relationships, solving complex problems, and helping customers win, this role is for you. Apply today.