Program Manager, Clinical Tools

Role Scope:

We are looking for a program manager to drive our Clinical and Strategic tools portfolio, specifically EMR and Growth engines. As a Program Manager you will work cross-departmentally to organize project planning, implementation, and training success. We are looking for a highly organized and dynamic individual who can juggle multiple projects across various applications; help implement and refine processes for intake, prioritization, and tracking of both projects and regular maintenance requests; and work closely with Platform and Operations leaders on end user training success.

• Serve as the primary program manager for Epic clinical tools for our PACE program (e.g., assessments, care plans, day center management), coordinating enhancements, upgrades, and cross-functional initiatives

• Design, implement, and continuously improve intake, prioritization, and tracking mechanisms for clinical tool projects, enhancements, and ongoing maintenance

• Build and drive a robust program for clinical tools: roadmap planning, status reporting, risk management, and dependency tracking

• Translate ambiguous clinical and operational needs into clear project scope, requirements, and execution plans

• Partner closely with PACE Center leadership, Office of the CMO, Population Health, Practice Operations, Finance, Strategy, Growth, and Health Plan Operations to understand priorities and align work accordingly

• Facilitate working sessions and decision forums with both senior leadership and frontline staff, ensuring clarity, alignment, and forward momentum and identify and fill gaps in end-user trainings

• Drive refinement of documentation and facilitate demos or training sessions to support adoption and workflow optimization

• Support limited Salesforce-related initiatives tied to growth, referral workflows, or operational visibility, partnering closely with internal Platform and Data teams

• Coordinate with Epic, Salesforce, and other third-party vendors to drive timely delivery, clarify system capabilities, and ensure appropriate documentation is collected and shared

Qualifications

• 7+ years of experience managing cross-functional technology or clinical application programs, ideally in healthcare

• Hands-on experience working with Epic clinical applications (e.g., Ambulatory); familiarity with how clinical workflows operate within Epic

• Strong ability to bring structure to ambiguity, define scope, and create executable plans from evolving business needs

• Excellent communication and facilitation skills, with comfort engaging both executive leadership and frontline users

• Strong documentation skills, including project plans, process flows, and executive-level summaries

• Proficiency with Microsoft Office tools (Excel, PowerPoint) and visualization tools (e.g., Lucid, Visio)

Nice to Have

• Experience with Salesforce

• Experience with Agile methodology including leading SCRUM

• PACE, Medicare/Medicaid, or highly regulated healthcare environments experience

Compensation:

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $117,000 -$130,000 and is bonus eligible. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Vaccination Policy, including COVID-19

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe as and essential requirement of this role. Requests for reasonable accommodations due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment.

Our Commitment to Diversity, Equity, and Inclusion:

Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/.