We are seeking a Billing Specialist to join our Finance team. In this role, you will own end-to-end subscription billing, recurring invoicing, usage-based billing, and accounts receivable management for our SaaS business. You will ensure billing accuracy, deliver a best-in-class customer billing experience, and collaborate closely with Sales, Customer Success, Revenue Operations, and Finance.
Key Responsibilities
Billing Operations & Invoice Management
- Own end-to-end customer billing, including invoice generation, validation, and delivery across multiple currencies.
- Manage monthly billing cycles for subscription and usage-based invoicing.
- Submit invoices through customer AP portals and ensure timely and accurate invoice distribution.
- Maintain billing schedules, contract updates, and customer details in NetSuite SuiteBilling.
- Respond to customer billing inquiries and resolve discrepancies or disputes efficiently.
- Partner with Sales and Customer Success on billing setup, changes, renewals, and customer communication.
Accounts Receivable & Collections
- Monitor AR aging and proactively manage collections activities.
- Conduct weekly AR aging reviews and identify trends or risks.
- Utilize automated dunning processes and conduct direct outreach when necessary.
- Communicate with customers regarding overdue balances, remittances, and payment plans.
- Support month-end close activities related to AR and bad debt considerations.
- Analyze billing and collections data to identify discrepancies or opportunities for process improvement.
Reconciliation, Accuracy & Compliance
- Reconcile billing data between NetSuite, Salesforce, and internal systems.
- Validate usage data, billing logic, and usage-based charges.
- Maintain accurate customer, contract, and billing master data across systems.
- Provide documentation and support for internal audits and financial reporting needs.
Systems, Tools & Workflow Optimization
- Work extensively with NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets.
- Support enhancements to quote-to-cash workflows and system integrations.
- Take ownership of scheduled and off-cycle bill runs, including invoices for newly closed deals.
