As a Senior Research Associate, you will work alongside a cross-functional team of researchers to support our Fortune 500 clients across a variety of industries. Responsibilities will include supporting quantitative and qualitative research projects, survey creation and programming, quality assurance, analysis and reporting. The ideal candidate brings at least one year of experience in market research, and a knack for analytics – they are creative, ambitiously curious, detail-oriented, and a problem solver. Main responsibilities include survey creation and programming, quality assurance, analysis and reporting. The role offers a strong career path along with a learning environment where you will expand and develop your market research and leadership skills. (Candidate must be based in the Philippines or Mexico)
This is a full-time position and will follow US business working hours.
Research Execution and Quality Assurance:
- Perform tasks and responsibilities required with thoroughness to produce high-quality, high-accuracy market research deliverables.
- Load, test, and proofread all research surveys and content on staging before posting live to production.
- Assure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity.
- Design and program research instruments (utilizing multiple methodologies, both qualitative and quantitative within the community) to answer research and business questions.
- Learn and become an expert user of the Research Engine platform to execute research projects efficiently and effectively.
Project Coordination and Deliverable Management:
- Efficiently manage time to coordinate and execute project components for multiple projects.
- Prioritize tasks, communicate effectively, and remain flexible to meet client needs.
- Ensure all project components are executed within scope contract and/or project proposal, and all timelines for met.
- Collaborate with cross-functional teams (community management, programming and data processing teams, Customer Experience) to deliver all project components in a high quality, timely manner to ensure client needs are met.
- Assist with daily moderation of research activities in the communities and extract insights. Oversee data collection and ensure quotas are met and data quality is achieved.
Deliverable Management & Project Satisfaction:
- Support report development and help analyze data that addresses business objectives in a clear and concise, visually appealing format.
Your Success Metrics
- Quality and Accuracy: Maintain a data accuracy rate of 95% or higher across all research projects
- Project Efficiency: Complete 90% of projects within the agreed timelines and budget
- Internal Customer Experience Satisfaction (Receive a rating of 4 or higher on a 5-point scale for 90% or more of your projects)
Who You’ll Work With
- Research Excellence and Customer Experience
- Audience Experience Management
- Programming and data processing partners
