Technical Support VA - (011 - 0475)

​​​​Looking for Filipino (Philippines-based) candidates

Job Role: Technical Support VA

Compensation range: 35,000 - 40,000 PHP/ Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: Founded in 2022, the company was created by a small team of creators frustrated by the high costs and lack of transparency in the PC market. Their goal was to challenge the status quo by offering powerful, reliable gaming PCs at fair prices, without inflated margins, flashy marketing, or hidden compromises. Built on honesty, value, and a customer-first mindset, the brand began in a small apartment complex, where PCs were assembled and stored in tight spaces, driven by passion and a belief that high performance should be accessible.

Over time, this approach resonated strongly with gamers across Australia, leading to rapid growth through word of mouth and community support. Today, the company has served more than 40,000 customers, delivered over 50,000 PCs, earned thousands of 5-star reviews, and grown a following of over 30,000 on social media. Its mission remains unchanged, to make top-tier gaming technology accessible, transparent, and fairly priced.

Role Overview: We are looking for a technically inclined and customer focused Technical Support & Virtual Assistant to support our gaming PC customers. This role combines hands on PC troubleshooting with customer communication and general virtual assistant tasks. You will play a key role in ensuring smooth order processing, accurate technical support, and a positive customer experience before and after purchase.

Key Responsibilities:

• Verify customer identity from orders via email or phone to help prevent fraudulent transactions
• Respond to customer emails related to technical support for gaming PCs
• Troubleshoot common PC issues including no display, no POST, driver issues, Windows problems, BIOS settings, and performance concerns
• Provide clear, step by step technical guidance to customers with varying levels of PC knowledge
• Assist customers with pre purchase and post purchase technical questions related to components and compatibility
• Handle live chat support and occasional phone support when required
• Escalate complex technical issues with clear documentation and context
• Accurately document customer interactions, troubleshooting steps, and resolutions
• Perform general virtual assistant tasks as needed, including contacting customers about stock changes, identifying pricing errors or website bugs for QA/QC, and completing warranty related data entry such as customer details, serial numbers, and products
• Stay up to date with current gaming PC hardware trends including CPUs, GPUs, RAM, and motherboards
• Follow internal support processes, response standards, and documentation guidelines
• Work closely with technical and operations teams to resolve issues efficiently