Essential duties and responsibilities include, but are not limited to the following:
Proactively monitors live and historical operational data of BESS.
Investigates and diagnoses control system alarms, instrumentation anomalies, protective actions, and predictive/reactive monitoring tool alerts.
Records outages and issues in the DOC journal for tracking and dispatching of field support teams.
• Supports field operations via phone, text, and email communications.
Communicates with customers to inform them of outages, issues, remediation, or planned maintenance.
Interprets technical drawings, control logic, procedures, vendor manuals, and other relevant documentation to resolve operational / reliability issues.
Provides root-cause analysis and assist in providing operations reports to Long-Term Service Agreement (LTSA) program managers and customers upon request.
Assists in the creation of troubleshooting documentation and root-cause analysis tools.
Adapts and implements new strategies / tools to enhance the remote monitoring capability and function of the DOC.
Maintains and/or flags issues with the SCADA infrastructure.
Infrequent travel to sites to identify severe issues or gain familiarity with hardware.
Assists the Cyber Security Team or EMS team as necessary.
Completes training and certification program associated with position.
