This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Consultant, Change Management in the United States.
This role is a high-impact consulting position focused on guiding enterprise clients through organizational change in contact center environments. You will work closely with customer teams to develop and implement structured change management plans that drive adoption of new technologies, processes, and AI-enabled tools. Acting as a trusted advisor, you will facilitate workshops, provide coaching, and create materials to ensure leaders and frontline staff embrace new ways of working. The role requires balancing strategic guidance with practical, role-based adoption strategies, while addressing resistance and building executive support. You will collaborate with cross-functional teams to ensure successful technology integration, operational improvements, and measurable business outcomes. Strong facilitation, communication, and advisory skills are critical for success in this position.
