This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.
The Customer Success Manager will own the post-sale relationship for a portfolio of retail clients, ensuring measurable value from digital and e-commerce solutions. You will serve as a trusted advisor, driving onboarding, adoption, performance, retention, and expansion across multiple product offerings. This role blends relationship management with operational execution and data-driven insights, providing clients with actionable recommendations and strategic guidance. Working cross-functionally with implementation, product, sales, support, and media teams, you will proactively identify risks and opportunities, optimize workflows, and champion the voice of the customer internally. By fostering long-term partnerships, you will directly contribute to client growth, satisfaction, and success in a fast-paced, evolving retail technology environment.
