Job Title: Emotional Wellbeing Practitioner
Reports to: Team Manager
Direct Reports: None
35 hours per week or 26 hours a week
Start date - February and March
Please note we are offering 6 month contracts at this time
*This position is fully remote and our working hours are between 12.00pm to 10pm and Saturday working 5.00pm to 10.00pm*
Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.
Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.
Role Objective
Offer digital emotional well-being support to children and young people, and moderate service user content to ensure the online community is a safe and confidential environment
Main Responsibilities
Offering digital emotional wellbeing support to CYP
- Providing text-based online support and advice to children and young people within the iThrive Clinical & Operational model
- Assessing and management of risks and needs of each person you speak to
- Appropriately signposting and referring
- Provide support through drop in chats and messaging to help with physical, emotional and mental health issues and distress
Moderation of service user submitted content, journals and goals
- Moderating service users submitted content following policies and procedures.
- Moderating journals and goals
- Assessing and initial risk management of content, journals and goals
- Appropriately signposting and encouraging engagement relevant to presenting issues.
- Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation
Creating content to promote peer support
- Create content to encourage peer to peer support following guidance on planned themes and topics
- Following a schedule to ensure content meets deadlines
- Ensure content meets Kooth community boundaries and follows policies and procedures
Facilitate, support and moderate Live Forums
- Support, moderate and facilitate live forums
- Work in partnership with other moderators undertaking the different roles
- Assess and management of risk of services users presenting with safeguarding concerns during a live forum ensuring correct policies and procedures are followed where necessary.
Attending inhouse clinical support and training
- Attend and effectively contribute to internal clinical support
- Commit to our mandatory in-house training and continuing professional development opportunities.
Attending management supervision and meetings
- Attend and effectively contribute to team meetings and other key organisational meetings.
- Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)
- Maintain accurate information about shift duties and activity via the scheduling and rota system
