Role: Counsellor - Adult Services
Reports to: Team Manager
Location: Remote - Must be UK based
Full-time 35 hours per week
End Date: 12/1/26
Start date: 23/2/26
*This position is fully remote and our working hours are between 12.00pm to 10pm and Saturday working 5.00pm to 10.00pm*
Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.
Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.
Role Objective:
Offer digital online counselling and emotional wellbeing support to adults.
Main Responsibilities:
Offering digital counselling and emotional wellbeing support to Adults
- Providing text-based online counselling or psychotherapy, support and advice to adults.
- Assessing and management of the risks and needs of each service user you interact with.
- Appropriately signposting and completion of referrals as required
- Management of your own caseload.
- Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
- Providing longer-term digital therapeutic structured support and interventions for those with complex mental health difficulties.
- Work within the professional ethical frameworks laid out by the BACP or equivalent
- Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation.
Clinical administration
- Maintain accurate case notes and records using Kooth approved systems and processes.
- Liaise with other professionals around safeguarding issues and concerns.
- Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation.
- Maintain accurate information about shift duties and activity via the scheduling and rota system.
Attending inhouse clinical support, supervision and training
- Attend and effectively contribute to clinical supervision and clinical support.
- Commit to our mandatory in-house training and continuing professional development opportunities.
Attending management supervision and meetings
- Attend and effectively contribute to team meetings and other key organisational meetings.
- Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)
