Senior Sales Operations Analyst

What you will do

Reporting to the Manager of Sales Operations, you will join as a key member of our team. As our new Senior Sales Operations Analyst, you will be pivotal in providing high-quality support to our global sales function. You will play a key role in keeping our commercial operations running effectively through accurate customer administration, data analysis, and Salesforce reporting. Your work will directly contribute to process improvements that optimize sales performance, support sales leadership, and drive overall business growth.

Where you will have impact

• Provide high-quality, day-to-day support to our global sales teams, acting as a primary point of contact for deal management and system inquiries.
• Own and manage critical sales administration processes, including quoting, contracting, and ensuring data integrity within Salesforce.
• Manage and ensure sales reps are adhering to mandatory global sales processes, providing guidance and support as needed.
• Assist with the onboarding of new Sales members to the Commercial team from a Sales Operations perspective, including sales tools user setup.
• Develop and maintain essential sales reports and dashboards in Salesforce, including forecasting, activity, and quota attainment reporting, transforming data into actionable insights for sales leadership.
• Analyze sales performance and operational data to identify trends, bottlenecks, and improvement opportunities. Communicate recommendations based on analysis.
• Contribute to key operational projects that enhance sales effectiveness and ensure adherence to our global sales processes.
• Support the sales operations strategy, understand priorities and execute operational plans.
• Collaborate closely with cross-functional teams including Sales, Finance Operations, and Data Analytics to support strategic initiatives.
• Prioritize your work effectively and set appropriate expectations with stakeholders.

About our team

Join our Sales Operations team, a global group at the heart of Lighthouse's commercial engine. We are a team of organized, analytical, and proactive problem-solvers passionate about empowering our sales organization. Our focus is on providing high-quality tactical support and driving strategic projects. You'll work closely with the entire sales organization, from reps to leadership, and collaborate with key partners in Finance Operations, Data Analytics, and the CRM & Sales Systems team to keep our rapid growth on track.

What's in it for you?

• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Hybrid working environment.
• Flexible time off: Autonomy to manage your work-life balance.
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Employer paid Short Term Disability + $50,000 Life Insurance
• Parental leave: 12 week company paid primary caregiver leave, 3 week company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• A minimum of a Bachelor's Degree or equivalent work experience
• A minimum 3 years of experience in sales/business operations/analytics
• Previous experience with CRM systems – Salesforce required and candidate will be at an advantage with prior Looker experience
• Very organised, able to start a project and complete it successfully.
• High analytical and able to extract business insights from analysis
• Great time management.
• Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with Lighthouse's values and culture
• A demonstrated ability to understand and articulate complex requirements

We welcome

• Previous experience working in a high-growth Tech or SaaS environment.
• Advanced proficiency in Salesforce administration and reporting.
• Experience with data visualization and business intelligence tools, such as Looker.

In addition to benefits and other Lighthouse total rewards, the annual base salary for this ranges from $102,000.00 - $158,000.00 USD. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.