Spanish Speaking Support Specialist Automotive Company - Work In Greece

Mercier Consultancy MD is looking for a dedicated Spanish Speaking Support Specialist to join our team and support a renowned Automotive Company! Based in the beautiful surroundings of Greece, this role provides an exciting opportunity to assist Spanish-speaking customers with their inquiries and concerns regarding automotive products and services.

Your Role

As a Spanish Speaking Support Specialist, your primary responsibility will be to deliver exceptional customer service to our Spanish-speaking clientele. You'll be at the forefront of engaging with customers, addressing their questions, and ensuring a smooth experience with our automotive offerings.

Key Responsibilities

• Handle customer inquiries in Spanish through phone, email, and chat channels.
• Provide information about automotive products, services, and technical support.
• Assist customers with troubleshooting and resolving issues efficiently.
• Document customer interactions and feedback to improve service quality.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Ensure that you remain updated on product knowledge and relevant policies to inform customers accurately.