As an IT Support professional - Remote at Müller's Solutions, you will be the first point of contact for our customers and employees needing technical assistance. In this role, you will diagnose, troubleshoot, and resolve wide-ranging technical issues related to hardware, software, and networks. You will ensure that users have the resources and support necessary for maximum productivity while working from home or remotely.
Key Responsibilities:
- Provide technical support and assistance via phone, email, and remote desktop tools to users experiencing IT issues.
- Diagnose and troubleshoot hardware and software problems, including desktops, laptops, and peripherals.
- Install and configure software applications, operating systems, and updates as needed.
- Document support requests diligently and maintain accurate records of technical issues and solutions.
- Assist in the setup and configuration of remote workstations and ensure that all necessary IT resources are available to users.
- Manage and escalate complex issues to appropriate teams when necessary to ensure timely resolution.
- Educate users on IT best practices and provide training for new software and tools.
- Stay up-to-date with the latest technology and support tools to enhance the efficiency and quality of support services.
