Customer Experience Associate
•Rain· 9h
SupportFull-timeAmericas
9h ago
n8n·16 days ago
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
Cultivated a community of more than 650,000 active developers and builders
Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects
Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)
Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation
And are grateful for our 94 eNPS score (most companies would call 70 excellent)
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
There is already a whole ecosystem of agencies and automation specialists helping SMB clients implement n8n. Many of them are very keen to work with us — we have a backlog of over 2,000 applications. We are hiring a Head of Agency Partnerships to turn this momentum into a structured, scalable agency partner program, designing and implementing it from the ground up.
🎯 Your main goal will be to turn our strong organic agency motion into a world class ecosystem that contributes a large chunk of our self-serve Cloud revenue and improves retention.
To do so, here are your responsibilities:
Take ownership of designing program tiers, benefits, requirements, SLAs, and a clear code of conduct.
Launch Program v1 within 90 days with a simple, defensible attribution model.
Define operating cadence including QBRs for top agencies and monthly reporting.
Build onboarding curricula, certifications, solution playbooks, demo environments, and success plans.
Set certification QA with CS and Support to maintain high partner standards.
Create agency assisted onboarding playbooks for IT Ops, SecOps, and DevOps ICPs.
Pilot rev share and discount structures aligned to self serve unit economics.
Template legal and T&Cs early to avoid scaling delays.
Recommend pricing for fixed scope handheld packages where appropriate.
Stand up partner operations integrated with CRM and PRM to track partner touch events and influenced revenue.
Ship first party reporting by Day 120 in partnership with RevOps, Data, and Finance.
Maintain clean deal registration, directory standards, and a single front door with Partnerships.
Run the 5 agency pilot with a clear go or no go readout and expand to 25 or more certified agencies in 6 to 9 months.
Grow the ecosystem to 50 or more certified agencies by Month 12 while adjusting based on pilot learnings.
Personally own lighthouse accounts in Year 1 to model excellence.
Drive measurable lift versus control cohorts through agency assisted onboarding and expansion motions.
Reduce time to first customer to 45 days or less by Month 6 through repeatable plays.
Partner with Growth and Product on experiment design and readouts.
Build co marketing kits, YouTube briefs, case studies, and solution blueprints with agencies.
Recognize and reward top creators and track influenced signups and pipeline.
Maintain a public directory showcasing certified expertise and outcomes.
Create tight feedback loops to inform connectors, features, SDKs, docs, and tutorials.
Channel agency field insights into prioritized roadmap and documentation improvements.
Advocate for customer management UX and partner ready surfaces in product.
Develop EMEA and US go to market playbooks with relevant localization guidance.
Ensure regional nuances in offers, enablement, and success motions are captured.
Align with Marketing on campaigns and regional launches.
Propose the program org design and begin hiring in 2026.
Own program budget planning and quarterly headcount proposals.
Document hiring bars, onboarding, and success ramps for future roles.
🚀 0→1 program builder: You have founded or built SMB, agency, or service partner programs in high growth B2B SaaS and are hands on from design to execution.
🧩 Technical plus services fluency: You understand automation and AI workflows and services business models and can speak credibly with founders and solution architects.
🏗️ Startup bias, IC first: You are comfortable operating as the initial sole owner and scaling thoughtfully without a big company maintainer mindset.
📐 Program architecture: You can design tiers, enablement, certification, rev share models, and legal guardrails and are fluent with PRM and CRM systems.
📊 Data driven experimentation: You define attribution, run retention tests, and report clear outcomes against baselines.
🤝 Cross functional influence: You collaborate deeply across Product, CS, Marketing, RevOps, and Legal and produce strong written collateral.
🧭 Founder or CS leader experience: You have owned services P&L and priced fixed scope handheld packages.
🎓 Certification and academy design: You have built certifications or solution blueprints for IT Ops, SecOps, or DevOps.
📣 Community and co marketing: You have partnered with agencies, creators, or DevRel teams to drive community led growth.
🧩 Ecosystem know how: You understand automation and integration marketplaces and have built partner directories.
🌍 Dual region experience: You have operated programs across EMEA and US markets and time zones.
Why join us?
At n8n, your work will not disappear into a slide deck. You will turn a rare, high signal agency pull, with thousands of inbound requests and an active pilot, into a scalable program that drives self serve revenue, retention, and community amplification. You will be the hands on architect of our agency ecosystem with executive support, clear momentum, and the autonomy to design the operating model and hire your team. You will join a remote first, high ownership culture that values experimentation, fast feedback loops, and shipping.
Sound like a challenge you are excited to take on?
Apply now and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 –
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning 💰 –
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Financial security 🛡️ –
Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!
* Country-specific details are provided in your contract.