Medical Operations Specialist

About the Role

OpenLoop is seeking a Medical Operations Specialist to join our dynamic team. In this role, you will support the day-to-day operations of our provider network, acting as a key point of connection between providers and internal teams. This non-clinical, provider-facing role is essential to maintaining operational consistency, provider engagement, and continuity of care across our telehealth programs.

You will play an important role in supporting provider workflows, schedules, and operational performance while ensuring providers feel informed, supported, and set up for success.

What You'll Do

• Monitor and support provider adherence to schedules, workflows, and operational expectations.
• Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.
• Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.
• Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations.
• Address provider questions or concerns in a timely, professional, and supportive manner.
• Track and support reporting on key operational and performance indicators (KPIs).
• Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate.
• Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.
• Collaborate with Workforce Management to help align provider schedules with patient demand and service goals.
• Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers.
• Maintain accurate documentation of provider communications, escalations, and resolution outcomes.
• Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.
• Other duties as assigned.

Who You Are

• 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred).
• Bachelor’s Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience.
• Highly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population.
• Clear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset.
• Proficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk).
• Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus.
• Able to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams.
• Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more