Pre-Paid Product Specialist

About the Role:

The Prepaid Card Product Specialist plays an important role in the implementation, delivery, analytics, and ongoing management and support of prepaid products for the Tax team. This role will monitor and report on product performance, assist with ensuring product specifications are followed through to implementation, perform market research and provide overall program support, compile and review card metrics and report to management. Will work with clients to ensure satisfaction and find ways to enhance and grow the card product experience.

What You Will Do:

• Manages the development of the prepaid card portfolio for tax clients. • Assists with product ideation, definition, scope, and requirements documentation.
• Develops, maintains, and delivers product training for clients and support staff.
• Identifies, recommends, and implements improvements to processes and documentation.
• Assists with facilitation of all aspects for program implementation and wind downs.
• Effectively resolves prepaid escalations for cardholders and clients.
• Manages and processes fulfillment requests for replacement cards and express orders.
• Contributes in execution of complex, cross functional projects through al project lifecycle phases.
• Participates in meetings and conference calls including product or program launch.
• Communicates program changes to impacted stakeholders and evaluates issues as needed.
• Assists with program configuration setup and program validation testing.
• Ensures on-time delivery of quality products.
• Collects and analyzes data from various sources specific to the product.
• Monitors program performance and provides summary analysis and communications.
• Works with internal MIS team and external data providers to develop and implement necessary product dashboard reporting.
• Completes product research including market share trends and customer value proposition analysis.
• Other duties as assigned.

What You Will Need:

• Bachelor's degree or equivalent education and work experience.
• 3+ years related experience.
• Experience with card development, implementation, and delivery.
• Card support for clients preferred.
• Strong organizational skills.
• Excellent communication.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $50,000 – $84,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

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