Your role in our mission
Prosper is seeking a flexible, detail-oriented professional with experience managing both inbound and outbound contact center systems across multiple lines of business, including sales, service, investor, credit risk, and collections. As part of the Communications Channels team, this role will be responsible for acquiring, configuring, and routing toll-free numbers (TFNs), administering dialer platforms, and optimizing overall voice channel operations.
The ideal candidate brings hands-on experience designing call and work routing strategies, developing outbound calling campaigns, and managing performance against key KPIs, while ensuring compliance across teams and functions. This role will rely heavily on cross-functional collaboration to forecast call volumes and workflows, and to support interval staffing and scheduling decisions that sustain aggressive performance targets.
