Manager Clinical Service, Regulatory Division

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Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities.

Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as they integrate new capabilities and business lines.

Job Summary:

Under the direction of a Senior Manager, the Manager of Clinical Services, Regulatory manages and directs the day-to-day activities of a Clinical Services Operations team, ensuring we meet the statement of work requirements outlined for each assigned facility.

Essential Functions:

• Leadership and People Management of abstractors, including onboarding, coaching and performance management
• Actively assist or coordinate initiatives to obtain maximum abstractor efficiency
• Provide operational analysis of teams, including report generation on overall client deliverables
• Partner with Senior Manager to proactively manage revenue and margin for your portfolio of projects, and pursue improvement efforts as needed
• Collaborate with Project Management team on new project implementations. Ensure CSL & CDL have a clear understanding of the scope of work and support resolving barriers
• Support consistency of products and services delivered to clients across all projects

Required Abilities, Education, and Skills:

• Bachelor’s degree in operations management, business, or a healthcare field
• 2-3 years of experience managing projects, leading team operations
• Proven leadership experience that has made an impact on people management and operational process
• Excellent communication skills; written and verbal
• Excellent ability to delegate responsibilities while maintaining organizational control of team operations and client services
• Eagerness to maintain high levels of client satisfaction through management of staffing, workflow process and quality
• Maintains a high degree of responsibility in keeping PHI secure and confidential per corporate compliance policies
• Proficiency with MS Office (Microsoft Excel)

Preferred Abilities, Education and Skills:

• 1+ years of experience managing staff
• Clinical abstraction experience

Supervisory Responsibilities:

• Directly supervise and coach team members
• In partnership with the CSL, ensure workloads are balanced across each team member
• Manage all administrative functions related to people management including review of Q-Apps worklogs, timecard approval, time off request approval, etc.
• Supervise team members’ performance utilizing productivity and quality assessments and monitoring adherence to organizational and client policies/ procedures to ensure compliance
• Support and mentor CSL & CDL
• Complete performance enablement processes, including goal setting and performance appraisals for team members working on assigned facilities in collaboration with Leadership
• Increase team member engagement and retention through on-going coaching and feedback, ensuring each team member has professional development opportunities and is recognized for their accomplishments
• Foster an inclusive work environment, ensuring team members are valued for diversity of thought/bringing new ideas and encouraging collaboration
• In partnership with People Team, identify and manage performance concerns
• In partnership with Talent Acquisition, interview candidates and finalize hiring recommendations
• Other duties as needed

Work environment/Physical Demands: Continuous sitting and fine manipulation.

Travel Requirements: Travel to Corporate meeting optional and highly encouraged

Work Authorization: Legally able to work in the United States without sponsorship

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we aim to attract, engage, and retain a talented team by offering a compelling, equitable rewards package. This includes an inclusive culture, a flexible work environment, learning and development opportunities, and robust benefits that support both health and financial wellness. In addition, our supportive community fosters collaboration, learning, growth, and enjoyment, making Q-Centrix a place where meaningful work and a positive work experience go hand in hand. It’s no wonder we’ve earned the Great Place to Work distinction multiple years in a row! The target salary range for this role is $78,000 - $85,000 plus an annual bonus targeted at 10% of the individual's annual salary. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. The annual bonus payout may be higher or lower than target, dependent on individual and company performance and is considered variable pay.

In addition to our inclusive and innovative working environment and comprehensive compensation package, team members enjoy:

• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.

Opportunities for professional development.