Builder - Customer Success

LOCATION: On-site, SF / Bay Area (2-3 days per week in Santa Clara)

ABOUT REEVO:

At Reevo, we're reimagining the entire revenue stack from the ground up, and we're doing it with speed. We're building software that orchestrates every go-to-market motion, enabling B2B teams to operate faster, smarter, and more collaboratively. By combining automation, intelligence, and a radically intuitive interface, we're helping companies unlock new levels of productivity and growth across marketing, sales, ops, and customer success teams.

If you're excited about working on a product that reshapes how revenue teams work and being surrounded by curious, driven teammates, you'll feel right at home here. From day one, you'll get real ownership, real mentorship, and real impact. Our team of 50+ builders has 30 exits under their belt, so you'll be in good company, and working alongside the best!

THE OPPORTUNITY

As the first hire in this role, you’ll define and lead the product vision for our Customer Success vertical. You’ll partner closely with a world-class team, bring deep industry expertise, and build products that empower customer success teams to do their best work.

WHO YOU ARE:

• You’re a customer-obsessed product leader. You intuitively understand customer success workflows and are passionate about creating products that teams genuinely love to use.

• You have operational experience. You've successfully operated within customer success product or business operations roles, combining strategic planning with hands-on execution.

• You’re analytically rigorous. You leverage customer success metrics and usage data to guide product decisions, prioritize effectively, and drive continuous improvements.

• You’re structured and strategic. You excel at translating customer needs into clear, actionable product requirements and roadmaps that delight end-users.

• You’re an exceptional communicator. You effectively bridge conversations between technical teams, customer success stakeholders, and end users, clearly articulating vision, expectations, and outcomes.

• You thrive in dynamic environments. You are adaptable, proactive, and comfortable iterating quickly, delivering measurable impact through thoughtful product enhancements.

WHAT YOU WILL DO:

Build Customer-Centric Products:

• Own product strategy and execution specifically tailored for customer success teams, ensuring Reevo’s solutions directly enhance their efficiency and effectiveness.

Deeply Understand User Needs:

• Engage directly with customer success teams to capture and analyze their feedback, workflows, and pain points, shaping intuitive solutions that drive high adoption.

Define Clear Product Requirements:

• Translate customer insights into detailed product specifications, user stories, and actionable development tasks, ensuring alignment across Engineering and Design teams.

Drive Product Adoption and Satisfaction:

• Develop and optimize onboarding experiences, user education materials, and in-app guides that help customer success teams quickly adopt and realize product value.

Measure & Iterate Continuously:

• Establish and track critical success metrics around user adoption, retention, and satisfaction, leveraging data to inform continuous product improvement.

Collaborate Cross-Functionally:

• Work closely with Engineering, Customer Success, Sales, and Marketing teams to ensure seamless communication, coordinated product launches, and successful customer outcomes.

WHAT WE’RE LOOKING FOR:

• 8+ years of experience in product management, product operations or business operations roles

  • Ideal candidates have experience using, designing and/or building products for customer success or account management teams, ideally within B2B SaaS or AI/ML startups.

• Demonstrated success in deeply understanding customer success workflows, translating user feedback into impactful product features and enhancements.

• Proven operational experience within customer success product or business operations roles, effectively implementing strategic initiatives and managing processes.

• Proven track record of utilizing qualitative and quantitative user research to drive product development decisions.

• Exceptional communication, collaboration, and stakeholder management skills, capable of influencing teams across diverse functions.

• Strong analytical skills, experienced in setting and tracking product adoption, retention, and satisfaction metrics.

• Experience scaling product teams and managing complex cross-functional projects is highly desirable.