Our Client:
Our client is a full-service digital marketing agency that helps businesses grow through branding, digital marketing, and technology solutions. Their services include SEO, PPC, social media marketing, email campaigns, LinkedIn prospecting, and eCommerce marketing. They also offer website development on WordPress and Shopify, graphic design, and reputation management. Additionally, Our client specializes in marketing automation, Salesforce and Pardot implementation, and technology consulting.
Overview:
Our client is seeking an experienced Salesforce Implementation Project Manager to lead complex Salesforce implementations, focusing primarily on Sales, Service, Financial Services, and Marketing Cloud Account Engagement.
Key Responsibilities:
- Project Leadership & Client Management: Lead end-to-end Salesforce implementation projects. Serve as the primary point of contact for clients, building and nurturing long-term relationships while consistently managing expectations and delivering exceptional client experiences.
- Consultative Approach: Guide clients on best practices, advise client growth on the Salesforce platform, and offer proactive and creative solutions while anticipating client needs.
- Strategic Planning: Develop and execute comprehensive project plans, setting and managing key milestones, timelines, and deliverables.
- Scope & Budget Management: Review statements of work with clients and ensure projects are delivered on time and within budget. Proactively identify and address out-of-scope requests, determining their impact on budget and timeline.
- Requirements Gathering & Communication: Collaborate closely with clients to capture business requirements and user stories, offering expert guidance and then clearly communicating those technical requirements to the Salesforce Administrator.
- Basic Salesforce Administration: Set up new users, adjust page layouts, build basic reports and dashboards.
