Job Title: E-commerce CSR
Location: Remote
Job Description: We are looking for a proactive and organized Virtual Assistant to support our ecommerce customer service and order fulfillment operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. As a Virtual Assistant, you will handle customer inquiries, process orders, and ensure that customers receive exceptional service throughout their shopping experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone
- Process customer orders accurately and efficiently using our ecommerce platform
- Monitor inventory levels and coordinate with the warehouse team to ensure stock availability
- Resolve order discrepancies, shipping issues, and returns in a timely manner
- Provide customers with updates on order status and shipment tracking
- Collaborate with the logistics team to ensure timely and accurate order fulfillment
- Maintain detailed and accurate customer records and order information
Qualifications:
- High school diploma or equivalent; Bachelor’s degree in Business Administration, Marketing, or related field preferred
- Minimum of 2 years of experience in customer service, preferably in an ecommerce or retail environment
- Strong understanding of order management systems and ecommerce platforms
- Excellent communication and problem-solving skills
- Attention to detail and ability to manage multiple tasks simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Preferred Skills:
- Experience with inventory management software
- Familiarity with shipping carriers and logistics processes
- Ability to work in a fast-paced, dynamic environment
- Strong organizational and time management skills
