Chief Client Experience Officer

Are you the kind of leader who loves being at the center of relationships, growth, influence, and opportunity? Do you get energized sitting across from powerful decision-makers, shaping strategy, and turning insight into action? If you’re naturally persuasive, thrive in fast-paced environments, and know how to build trust that turns clients into long-term partners, this Chief Client Experience Officer opportunity at Reunion Marketing may be exactly the challenge you’ve been looking for.

As our Chief Client Experience Officer, you steward our most important asset: our client relationships. You will guide the full client journey, lead high-impact leaders, strengthen executive partnerships, and play a highly visible role in protecting revenue, expansion, and brand reputation. If you enjoy influence, strategic conversations, relational leadership, and being the “go-to” executive for clients who expect excellence, you’ll thrive here.

What Makes This Role Exciting

In this role, you will shape how companies across the country experience Reunion Marketing. You’ll build influence, deepen strategic partnerships, and ensure our largest and most valuable clients feel supported, heard, and inspired to grow with us. You’ll work alongside our Vice President of Client Success and Director of Major Accounts while personally leading the highest-value executive conversations, growth initiatives, and client strategy moments that truly matter.

You will:
• Lead the full client experience strategy
• Strengthen executive-level relationships and strategic partnerships
• Serve as the senior sponsor for major, enterprise, and growth accounts
• Champion retention, renewal, and net revenue growth
• Influence internal priorities to ensure clients win
• Bring clarity, confidence, and direction to leadership teams

If you love the combination of people, performance, communication, strategy, and results, this role will feel like home.

The Right Chief Client Experience Officer

You are someone who:
• Builds relationships naturally and confidently
• Enjoys leading high-impact conversations with executives
• Is persuasive, articulate, and credible in the boardroom
• Thrives on momentum, visibility, and responsibility
• Prefers forward motion over bureaucracy
• Inspires teams rather than micromanages them

There is no long checklist here. We care most about leadership presence, strategic influence, executive maturity, and the ability to create trust that leads to growth.

Why Reunion Marketing?

You will join a culture where relationships matter, client success is celebrated, and leadership has both voice and impact. You will have the authority, trust, resources, and executive backing needed to do meaningful work — and the opportunity to build something enduring.

Ready to Lead Where Relationships Drive Growth?

If you are energized by influence, client partnership, strategic leadership, and being the executive who turns relationships into long-term success, we would love to talk with you about the Chief Client Experience Officer role.