As a Sales Administrator, your role is to support the broader sales team by managing administration, analytics, and reporting tasks. You will be responsible for providing administrative support to the sales team and contributing to the overall success of the sales department. The position involves managing various sales-related tasks, coordinating with different departments, and maintaining accurate records to ensure effective sales operations.
Key Responsibilities
You will be part of SBS sales team and report to a Regional Sales Leader:
- Sales Support:
- Provide support to the sales team, helping them with various administrative tasks to maximize their efficiency and productivity.
- Assist the sales team in following up with customers after sales to gather feedback, address concerns, and ensure customer satisfaction.
- Help coordinate and prepare materials for trade shows, exhibitions, and sales events.
- Order Processing: Receive, process, and manage customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Customer Service: Respond to customer inquiries and maintain positive customer relationships and satisfaction.
- Data Management: Maintain and update customer databases, sales records, and reports in SBS’s CRM.
- Documentation:
- Manage sales bookings, contracts, quotes, and other necessary documents. Ensure that all documents are accurate and compliant with SBS’s rules and procedures.
- Prepare and set up documents and collaterals (notes, presentation support…) and ensure their filling and archiving.
- Billing and Invoicing: Collaborate with the finance department to process invoices, track payments, and resolve billing-related issues.
- Cross-Functional Collaboration: Collaborate and regularly communicate with other departments, such as finance and marketing, to ensure smooth cross-functional processes.
- Administrative Tasks: Handle administrative duties such as scheduling appointments, arranging meetings, managing travel arrangements, and preparing expense reports for the sales team.
- Continuous Improvement: Identify process inefficiencies and suggest improvements to streamline sales operations and enhance overall efficiency.
Skills Required
- Organizational skills and ability to prioritize tasks.
- Excellent communication (both written and verbal) and interpersonal skills.
- Autonomy, rigorous work, and pragmatism.
- Ability to work effectively in a fast-paced and team-oriented environment.
Your Profile
- Bachelor's degree in Business, Marketing, or any related field.
- Prior experience in a similar position for 3 years minimum.
- Proficiency with CRM software or sales management software appreciated.
- Proficient in both French and English with strong communication abilities.
