At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role
As a Loyalty focused Solution Architect at Stitch, you’ll work with enterprise clients to design and implement scalable, marketer-friendly solutions in various loyalty platforms, including Talon.One. You’ll own everything from initial technical discovery to deployment architecture, integration design, and enablement. You’ll also get the opportunity to learn Braze and lead clients through migrations and ongoing campaign services.
You’ll lead the full migration away from legacy loyalty systems, ensuring Talon.One is fully integrated with client martech stacks, including Braze, POS systems, websites and mobile apps, data warehouses, and more. You’ll also consult on downstream logic, simplify workflows, and train teams to manage their loyalty and promotion engines independently.
What You’ll Do
- Lead requirements gathering and Talon.One design efforts to ensure that client use cases are fully solutioned for and operational in Talon.One.
- Lead full Talon.One deployments, including deployment configuration, campaign rules and effects configuration, and loyalty program design and implementation.
- Go through Braze enablement in order to support Braze campaigns and migrations from legacy platforms.
- Design integration blueprints to connect Talon.One with systems like mobile apps, POS systems, websites, Braze, data warehouses, CDPs authentication providers, and other client systems.
- Audit existing loyalty infrastructure and offer recommendations and optimization to promote “best in-class” use of Talon.One.
- Conduct QA and manage the cutover from incumbent platforms to fully operational Talon.One logic.
- Collaborate with client developers to guide integration builds, review SDK implementations, and unlock new Talon.One use cases.
- Support other team members’ enablement on Talon.One
- Lead documentation and training to ensure client teams are confident using Talon.One independently.
- Produce supporting artifacts like deployment blueprints, data catalogs, and technical documentation.
- Support change management by advising on new roles, writing job descriptions, and helping interview candidates.
- Collaborate with Stitch Business Strategists, PMs, and Lead Architects to execute client migrations smoothly.
- Lead discovery and solution design sessions for loyalty and promotion use cases.
- Leverage loyalty platform and industry expertise to, Bring continued enablement, new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours
- Effectively manage your time to achieve quarterly billable hour targets
- Stay informed about the latest advancements in Talon.One, Braze, and their technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining additional certifications
- Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
- Perform additional duties as assigned and needed
What Does Success Look Like In This Role?
- You build trust by getting to know your customers and understanding their needs, developing and clearly communicating solutions, including helping with coding/scripting examples and proof of concepts
- Not only are you an awesome technical expert, but you’re also an amazing consultant. This means that you are confident meeting with our clients and bringing a strong point of view to them around best practices and creative solutions. You approach your clients’ needs with curiosity and ask questions to develop a deeper understanding of how Stitch can best serve them.
- You show up to every meeting with our clients and other Stitchers prepared and engaged. Every point of communication - Slack, email, Zoom meeting, or in-person meeting - is an opportunity to impress our clients. You are responsive and work with a sense of urgency.
- You consistently meet deadlines. We know, we know, this seems obvious! But it’s important. We are a professional services business, so our success depends on the satisfaction of our clients. Meeting deadlines gives the Stitchers you’re collaborating with enough time to complete the tasks that are dependent on your work and ensures that our clients are successful.
- You manage your weekly schedule well to consistently meet Stitch’s broader quarterly billable targets. You’ll be juggling a variety of activities during the week including heads-down coding, client meetings, Stitch office hours, pursuing certifications, and time-tracking. You may work with multiple clients at one time. Being intentional about organizing your schedule each week will help you feel prepared for the context-switching that consulting involves.
