HR Business Partner Italy, DACH & Nordics

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

As part of our international People team, you will support our HR function and business leaders across Italy, DACH and Region North (UK, Netherlands and Sweden) by building strong partnerships and providing hands-on support on day-to-day people matters, with a particular focus on Employee Relations. Working closely with managers in these locations, you will help ensure a fair, consistent, and compliant employee experience.

• Act as a first point of contact for managers and employees on HR policies, procedures, and employee relations topics.
• Support the management of employee relations cases, including performance management, probation reviews, conflict situations, sickness and attendance matters, and disciplinary processes, with guidance from senior HR colleagues.
• Collaborate closely with the Learning & Development function to cascade global initiatives and translate business needs into targeted development actions
• Ensure accurate documentation, timely follow-up, and compliance with internal procedures and local labour regulations for the countries in scope.
• Work closely with external legal advisors on employee relations and employment law matters, including disciplinary actions, dismissals, and mutual separation agreements.
• Support managers in preparing for sensitive conversations by providing guidance, context, and recommended approaches.
• Partner closely with HR Service Delivery to deliver a consistent and compliant employee experience across the full employee lifecycle (onboarding, offboarding, job changes and leaves of absences).
• Provide day-to-day HR guidance on performance expectations, goal setting, development planning, and compensation-related topics.
• Support organisational changes and team adjustments in collaboration with managers and senior HR stakeholders.
• Contribute to streamlining HR processes and updating templates, workflows, and documentation.
• Support local and global engagement initiatives, surveys, and follow-up action plans with the business.
• Act as a culture ambassador, embedding TheFork values in everyday interactions.
• Support leaders and teams in fostering an inclusive, respectful, and equitable work environment by promoting ED&I principles and addressing non-inclusive behaviours.

Who you are:

You Must Meet These Critical Qualifications

• You bring a minimum of five years’ experience in an HR Business Partner or equivalent generalist role on a European scope.
• You are fluent in Italian and English (C1+).
• You have an educational background in HR, Industrial Relations, Psychology, Law, or a related field, or equivalent practical experience.
• You have strong knowledge of Italian labour law; exposure to DACH, UK, Swedish or Dutch labour law is a plus.
• You have proven experience managing employee relations topics in complex or fast-paced environments.
• You are a confident and credible communicator who builds trust easily and enjoys partnering with managers across different functions and cultural contexts.

You Can Impress With These Additions

• Prior experience in HR Operations or Service Delivery environments.
• German language skills.
• Exposure to tech, professional services, retail, or field-based organisations undergoing change or growth.
• Experience supporting organisational changes or departmental reorganisations.
• A naturally curious mindset with a genuine interest in employee experience, engagement, and continuous improvement.
• A proactive, adaptable approach, with the ability to manage competing priorities with composure and sound judgement.

What we offer you:

😄 An awesome team

🏠 A permanent contract

⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary and bonus

🍕 Lunch vouchers available for each working day

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure

🍴 Amazing offices with dining, coffee points and leisure area

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.