Senior Tracking Specialist

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

As a Senior tracking specialist, your role overall will be to ensure a high level of product data quality, in line with business requirements, data quality and tracking best practices.

You will report to the Product data Analytics manager, the Product Data Analytics team has 3 missions :

• Improve the user experience on our product thanks to data and insights

• Develop a valuable and actionable data asset

• Support company transformation towards a Data-driven Culture

You will work on our 2 main products: Diner Experience (thefork.com, TheFork Android, TheFork iOS) & Restaurant Experience (TFM3 is an Electronic Reservation Booking software developed by TheFork to help restaurants to manage reservations, offers, etc.) ; and on our other mini websites (~15 domains).

You will work with 25-30 people in the Product & Engineer team.

The expected outcomes of your role are:

Main responsibilities are:

• Robust Product Data Foundations: Establish and maintain comprehensive, high-quality, and evolving tagging plans across all products, encompassing specifications, data collection, rigorous testing, and seamless deployment.

• Assured Data Quality: Guarantee strong data quality through the implementation of automated testing and proactive alerting systems.

• Optimized Platform Administration: Efficiently administer Amplitude, ensuring optimal setup and maintenance of properties and projects.

• Consistent Tag Management: Oversee the Tag Management tool, ensuring consistency and integrity of the data environment for all tags.

• Enhanced Data Literacy & Usage: Develop and deploy comprehensive support initiatives (documentation, communication, tooling, training) to accelerate the organization's adoption of product data in daily product and engineering workflows. This requires a deep understanding of raw product data, including data flows, dimensions, fact tables, datamarts, dashboard/presentation tables, metrics, and KPIs.

• Regulatory Compliance: Ensure all data collection adheres to current regulations, specifically GDPR guidelines, by setting up and maintaining consent mechanisms across all domains using our Consent Management Platform (Evidon/Crownpeak & GTM).

Supporting the team on:

• Performance Monitoring: Create and maintain dashboards to effectively monitor the performance of our products across both web and app platforms.

• Cross-Functional Support: Provide support to the broader product data analytics team, including contributions to Conversion Rate Optimization (CRO) analysis and other team activities.

Our Tools

• Amplitude

• Google Tag Manager

• DataLake: Snowflake

• Consent Management: Evidon Crownpeak

• Attribution on App: Appsflyer

• Other third party : Meta, Google Ads, ..

Who you are:

• You show technical skills and you love to fix complex problems

• You are rigorous and aspire to provide accurate data

• You are proactive and don’t wait to be told what to do ! Don’t hesitate to bring new ideas to the company

• You demonstrate a high level of team collaboration: you will have to work closely with teams seeking to optimize performance of our product, deploying several tests a month with tracking needs

• You will have to work and challenge several mission team missions and engineers.

You have a good level of English (Operational fluency in English essential).

What we offer you:

😄 An awesome team

🏠 A permanent contract (that can be useful in life)

⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary and bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance covered by the company

👶 Financial support for birth, adoption, civil partnerships, or marriage

🚝 Transport allowance

🏥Health insurance fully covered by the company

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, coffee points and leisure area

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.

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