Strategy & Operations Manager
•Garner Health· 19h
OperationsFull-time$140k-170kAmericas
19h ago
Tilt·about 2 months ago
Tilt’s mission is simple: Make Commerce Alive.
From static store website builders to impersonal marketplaces, today's ecosystem is aging fast. It was built for transactional experiences, not for the new generation of merchants who grow through attention, community and personality.
In the UK alone, millions of shoppers, from sneakerheads and Y2K girlies to collectors and parents, have signed up to Tilt. Our platform has helped sellers go from zero to £1M+ in earnings, and hundreds more earn above the UK median income.
And we are just getting started.
As a Community & Influencer Manager, you’ll become the voice, face, and connective tissue between Tilt and its users. You’ll host live shows, educate customers on how to get the most out of Tilt, revive old users, and experiment with influencers to reach new audiences.
This is not a traditional “community manager” role.
This is a revenue-driving, growth-focused, user-understanding machine - part live host, part customer psychologist, part influencer strategist.
Host Instagram + Tilt Lives to drive installs and purchases.
Build an engaging on-camera presence users return to.
Run onboarding and educational live shows.
Create simple “Tilt for beginners” content.
Spotlight key sellers and drops with category teams.
Source micro-creators and run small tests (lives, duets, reviews).
Score creators on cost, conversion, and retention impact.
Track results and iterate quickly.
Build a recurring calendar of live events that drive retention + revenue.
Launch new formats, challenges, and community moments.
Build the influencer function: onboarding, measurement, templates, playbooks.
Scale a pipeline of high-performing creators.
Create a structured education funnel across lives, DMs, email, and IG.
Improve pre-purchase onboarding flows.
Own insight on why users stay, leave, or buy.
Feed learnings into product, supply, and marketing.
Charismatic on camera - you’re confident speaking to hundreds of viewers live.
Experience with community building, live hosting, influencer management, or creator economy roles.
Strong understanding of social platforms (Instagram, TikTok, TikTok Live).
Ability to identify strong creators, run tests, and measure creator performance.
Excellent communicator: you can call customers, ask hard questions, and gain real insights.
Analytical mindset - you think in terms of funnels, drop-offs, retention, and activation.
Interest in fashion, streetwear, vintage, or online shopping culture.
A no-ego, problem-solving attitude - you want to build, test, fail fast, and grow.
Location
London-based hybrid role with a minimum of 3 days/week from our King's Cross office
You’ll be joining a mission-driven team backed by world-class investors (TechCrunch)
You’ll own meaningful systems from day one, with real scope and autonomy
You’ll work alongside curious, kind, and wickedly smart teammates
You’ll help redefine how millions of people shop online
Curious what it’s like to work at Tilt? Start here.
Or just download the app on theUK App Store orUK Google Play and see for yourself.
29 days off, plus UK bank holidays
Your birthday off, no questions asked
Share options to become a true stakeholder in our success.
3% pension contribution from Month 2 (auto-enrolment)
MacBook and tech budget to get you set up your way
Gym membership
Free Deliveroo if you’re working late
We welcome applicants from all backgrounds and experiences, and we’re committed to fostering an inclusive, diverse workplace.
If you don’t meet every single requirement in the job description, please don’t be put off from applying. We value potential and a willingness to learn over ticking every box, your unique perspective could be exactly what we’re looking for.
Let us know if you need any adjustments during the application process, we’re happy to help.