Lead Security Analyst, Cloud & Endpoint Incident Response
United States · Hybrid·$131K – $209K·Full-time
about 13 hours
Location requirements
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
A Toast Enterprise Onboarding Technical Consultant is a passionate, process-focused professional with technical expertise in the entire suite of Toast Products for use in the Regional Mid-Market, Mid-Market and Enterprise line of business. The MM/ENT OTC’s primary function is to act as a guide for the technical configuration, documentation, and implementation of Toast’s largest customers. The OTC will alleviate pain points and ensure a seamless customer journey from Sales Handoff to RS handoff, by supporting the Onboarding Department and customers through complex technical implementation or configuration issues, and subsequently applying root cause analysis to address process, procedural and/or enablement gaps. They serve as the Onboarding team’s central technical escalation point and are considered Subject Matter Experts in the Toast system. They are a “Trusted Voice'' of Toast’s most up-to-date products, standard operating procedures and best practices to the greater Onboarding team and beyond and help to define product needs for Regional Mid-Market, Mid-Market and Enterprise customers.
An OTC must effectively and successfully solve & manage customer escalations and provide internal quality assurance sessions, bring internal tech initiatives to the finish line, act as a successful diplomat in cross-team relations, and be a leader on the OTC team.
OTC’s are expected to work autonomously under a team manager, and must be able to self-manage and self-prioritize their workload and cases based on customer need and Toast requirements.
What you'll do (Responsibilities)
What you'll need to thrive (Requirements)
What will help you stand out (Nonessential Skills/Nice to Haves)
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Toast is an all-in-one point-of-sale and restaurant management platform. As a cloud-based system built specifically for restaurants, Toast offers advanced functionality including tableside ordering, quick menu modifications, real-time enterprise reporting, online ordering, and labor management on an easy-to-use interface. Want to be a Toaster? Join us! We move fast, work hard, have fun, and care deeply about our customers' success.
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