Senior Education Manager

Are you ready to rethink your routine? We’re looking for a Senior Education Manager to join our Retail Head Office team. Reporting into our Commercial Director, our Senior Education Manager will be responsible for designing and delivering high-quality retail training programs focused primarily on product knowledge, skincare expertise, artistry and customer-experience excellence. This role combines curriculum creation with hands-on training delivery and in-store coaching. You will ensure our retail teams are empowered, confident and capable of providing a best-in-class Trinny London experience.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role 

Your daily to-dos might look like this:

• Create engaging, effective and impactful training programs for Retail teams across all our markets (UK, ROI, AUS & US).
• Develop learning content across multiple formats including digital modules, videos, in-person training, and shop-floor tools.
• Produce comprehensive product education materials to deepen product knowledge and support sales.
• Build customer experience and service-excellence training that elevates Trinny London's personalised customer interactions.
• Collaborate with Retail Operations to create training content around operational processes and eventing.
• Work closely with Regional Sales Managers and Head of Retail to identify and report on training needs, addressing skill gaps.
• Measure the effectiveness of training using feedback, sales performance data and KPIs and monitor success of training team according to regional performance metrics.
• Maintain accurate records of training sessions, attendance and learner progress.
• Partner with Product Innovation and Marketing teams to ensure training content reflects Trinny London's brand campaigns, product messaging, launches and seasonal focuses
• Lead on Training budget curation and tracking in partnership with finance.
• Line manage our Field Trainers, supporting with coaching, guidance and feedback.

• Maintain and update all learning materials to ensure accuracy, relevance and alignment to business needs.
• Work with the Senior Retail People Partner to ensure the retail training calendar balances product, selling skills, business acumen and people training.
• Champion Trinny London’s brand values, ensuring they are embedded throughout all training content and consistently modelled during coaching and facilitation.
• Support the delivery of tailored onboarding and induction training for new store openings as well as new Retail and HQ starters.