Supply Operations Coordinator - 12 Month Contract

veritree and Job Overview

veritree is an award-winning climate tech startup based in Vancouver. Launched in 2021, our technology measures and verifies the impact of global restoration efforts from the ground up. We are a small team on a big mission to plant 1 billion verified trees by 2030 with our community of businesses, planting organizations, and consumers who believe in the transformative power of verified restoration projects to create real and meaningful impact for the planet, nature, and people.

We’re looking for a highly organized, proactive operations professional to support Tree Forecasting by partnering with Revenue Operations to translate forward-looking revenue forecasts and customer orders into accurate tree planting forecasts by location, site, and tree type, while coordinating execution with internal stakeholders. This role is responsible for maintaining accurate contract records, reporting, and data integrity across planting, verification, and allocation, identifying issues and opportunities early, and driving solutions. In addition, you’ll help build and document scalable workflows and SOPs, surface bottlenecks and automation opportunities, and provide administrative and analytical support to Field Operations, including planting partner setup, performance tracking, reporting, and ongoing platform data management.

6 Month Key Outcomes (6mKOs)

1. Collaborate with our Field Operations and Customer Success teams to optimize and document our customer order fulfillment process and ensure all key customer timelines are met. 
2. Develop and deploy a process to accurately track aging inventory and create dashboards to communicate statuses to relevant teams. 

What You’ll Do: 

Tree Forecasting & Order Fulfillment:

• Work with Revenue Operations team to understand forward looking revenue forecasts across current customer base
• Translate revenue forecasts into tree planting forecasts by location, site, tree type, or whatever relevant vector
• Translate customer orders into monthly, quarterly, or annual planting purchase orders and coordinate execution with planting partners
• Add contracts into database and review for accuracy
• Maintain accurate reporting against tree planting, tree verification, and tree allocation
• Identify problems or opportunities ahead of time and proactively find solutions or build strategies
  

Workflow/Process creation and documentation:

• Assist to document and implement workflows and communicate with relevant stakeholders - both internal and external
• Assist with the development and implementation of standard operating procedures (SOPs) to improve efficiency
• Identify bottlenecks or inefficiencies in workflows and propose improvements.
• Identify areas for automation improvement
  

Provide administrative assistance to other departments, particularly the Field Operations team, to support with new planting partner setup and ongoing management:

• Assist in the preparation of reports, spreadsheets, and documents in order to advise Field Operations teams on the tree planting needs (ie. where planting partners are falling behind)
• Assist with maintaining & updating spreadsheets to ensure accurate records of operational and sensitive financial data 
• Assist with tree order data management within platform