Team overview
The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc. We coordinate across various business functions in Japan, as well as global offices, to support the business growth of our clients.
What a Director, Client Relationship Management - Japan does at Visa
Reporting to the Business Development Team Leader, the Director will oversee sales and account management, holding commercial responsibility for advancing acquiring business initiatives such as Transit, SMB acceptance, merchant Token, and Click to Pay with one of Japan’s largest clients. You will cultivate strong relationships with key decision-makers and influencers within the client organization, utilizing your expertise to deliver strategic guidance and support aimed at maximizing business opportunities. Additionally, you will collaborate with internal stakeholders from diverse teams including Product, Value Added Services, Marketing, Client Support, Visa Consulting & Analytics, and Legal to develop solutions tailored to the needs of both the client and their customers.
Why this matters to Visa
This position centres on managing business relationships with one of the major acquirers and their merchants, focusing on sales strategies that align merchant and acquirer goals with Visa's growth objectives. As a business that’s success is primarily driven by how well our solutions deliver results for our clients and how strong our relationships with those clients, this role is needed to ensure solution delivery on our highest value opportunities.
Key Responsibilities:
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
What you will need
Key competencies
Qualifications
Characteristics
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world's most advanced processing networks - VisaNet - that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants. Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead with prepaid or pay later with credit products. For more information, visit usa.visa.com/about-visa, visacorporate.tumblr.com and Visaeurope.com
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