At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.
We’re looking for a Technical Support Associate to be the voice of Webflow for our customers, the bridge between their goals and our platform. You’ll help people solve real-world challenges, troubleshoot issues, and inspire confidence as they build and scale their online presence.
This role is ideal for someone who thrives in fast-paced environments, is eager to deepen their technical skills, and loves empowering customers to succeed. You’ll work cross-functionally with Product, Engineering, and Customer Success to provide world-class service and feedback that helps improve our tools and workflows.
About the role:
- Location: Remote-first (Argentina)
- Full-time
- Permanent
- The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
- Application Information:
- Application deadline: applications accepted on an ongoing basis until position is closed and filled
- This posting is for an existing vacancy
- Reporting to the Manager, Technical Customer Support
- Schedule Monday to Friday from 10am-7pm GMT-3 Buenos Aires, Argentina
As a Technical Support Associate you’ll …
- Deliver consistently exceptional customer experiences to every Webflow user.
- Assist customers in support queues, live chat, and phone via tools such as Zendesk, Zoom, Jira and Confluence.
- Troubleshoot, file, and track bugs, collaborating across teams to ensure timely resolutions.
- Advocate for customer needs by surfacing feedback and identifying opportunities to enhance product and support experiences.
- Partner with support engineering liaisons to surface issues, bugs, or blockers in order to provide effective, high-quality support for our entire customer base
- Develop expertise in Webflow, HTML/CSS, DNS, and related web technologies to better guide customers.
- Contribute to creating or improving documentation and internal knowledge sharing to strengthen our overall support ecosystem.
About you:
Requirements:
- Demonstrated high-touch customer support experience in SaaS or technical services, including email, phone, and live chat
- Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.
- Experience working with Zendesk, Stripe, Google Workspace, Slack, or Confluence and are excited to learn about AI-driven tools.
- Business-level fluency to read, write and speak in English and can communicate clearly and empathetically in both written and verbal forms.
- Bonus: 1+ years of experience in a technical support role
You’ll thrive as a Technical Support Associate if you are:
- Skilled at bridging support and technical domains by handling billing operations, responding to customer requests and inquiries, and addressing technically complex questions related to the Webflow product.
- Experienced in triage and escalation processes.
- Identify patterns or trends in billing and account related customer requests that required further investigation and escalate accordingly to ensure customer concerns are thoroughly addressed
- Able to work independently while partnering and collaborating creatively and effectively with teammates
- Eager and curious to self-learn and grow within the technical support space
- Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.
Our Core Behaviors:
- Build lasting customer trust. We build trust by taking action that puts customer trust first.
- Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
- Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
- Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.
Benefits
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.
Remote, together
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
Stay connected
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor.
Please note:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.
