Position Summary
We are looking for a Retail Compliance Specialist to join the Western Digital Fulfillment Operations Team to be responsible for the management of our Retail Chargeback program, including investigating and data analyzing chargebacks, recurring trend analysis, projecting customer penalties and process documentation. This role will serve as a subject matter expert on retailer programs and supporting process improvement initiatives with internal and external functions to reduce financial losses from invalid chargebacks. The ideal candidate possesses excellent analytical skills, attention to detail, ability to work cross-functionally and strong communication skills.
Essential Duties and Responsibilities:
- Experience with retail compliance and penalty programs (e.g., Walmart’s OTIF - On Time In Full, Amazon Vendor Central, Target’s requirements) involving tracking and analyzing vendor penalties, such as chargebacks, late deliveries, labeling errors, incorrect shipments. Review and validate claims received from retail partners to determine legitimacy and compliance with contractual terms.
- Should be subject matter expert on Retail routing guides, SLAs, penalty clauses and primary point of contact for internal and external partners on any routing guide changes/ compliance developments impacting retailer shipping methods.
- Drive chargeback data scraping and running complex operational data analysis from ERP systems into measurable insights for budgeting and forecasting on chargeback volume and revenue. Develop and manage reporting dashboards, conduct monthly and quarterly business reporting to management on penalty root causes, recurrence rates, and vendor performance KPI.
- Research chargeback disputes by analyzing supporting documentation such as purchase orders, invoices, shipping records, and EDI data. Collaborate with internal departments (Sales, Operations, Logistics, IT and Finance) to gather required documentation and resolve discrepancies.
- File and track chargeback disputes within specified deadlines to ensure timely recovery of funds. Maintain detailed and organized records of all chargeback activities for audit and reporting purposes.
- Identify trends, root causes, and recurring chargeback issues; recommend process improvements to minimize future deductions. Streamline process by proposing policy or system changes within WD and external warehouse partners to improve compliance.
- Lead effective communications with Retailers and drive joint improvement opportunities.
- Conduct quarterly training to cross functional teams – Sales operations, fulfillment, transportation on retailer compliance updates.
Education:
Bachelor’s/ Master's degree in Accounting, Finance, Business Administration, Engineering, Supply Chain Management, Logistics or related field (preferred).
Experience:
- 3-5 years of experience in chargeback resolution, accounts receivable, or retail deductions (consumer goods, retail, or distribution industry preferred).
- Strong skills in data analysis using Excel, SQL, or BI tools (Power BI, Tableau)
- Familiarity with major retailers’ compliance portals (e.g., Walmart, Target, Amazon, Costco, etc.) is a plus.
- Experience with Retailer Systems such as navigating Retailer platforms (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online, Best Buy Partner Portal), Chargeback management tools or internal ticketing systems.
- Experience in ERP systems (Oracle, SAP) and Transportation Management Systems (OTM)
Skills:
- Strong analytical and problem-solving skills with a high degree of accuracy.
- Excellent communication and collaboration abilities across multiple departments.
- Knowledge of EDI transactions and chargeback dispute workflows.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Key Competencies
- Detail-Oriented and Organized
- Financial and Data Analysis
- Process Improvement Mindset
- Cross-Functional Collaboration
- Accountability and Initiative
