Credentialing Analyst- Customer Operations

The Account Data Analyst is responsible for creation, support, and maintenance of customer data in support of the Direct to Physician organization. This is the foundational position for ensuring the data is uniform, complete, accurate, and compliant.

The Account Data Analyst will partner with Customer Operations, IT, Finance, Customer Loyalty, Customers, Sales, and 3rd party vendors to ensure customer accounts are created and maintained appropriately to support commercial operations.

Responsibilities to include:

• Perform data validation to ensure quality and notify appropriate business partners when quality issues arise
• Ensure customer data is uniform, complete, accurate, and compliant
• Possess advanced knowledge of Credentialing processes/procedures for all customer account settings, identify problems, and generate solutions
• Lead or attend cross-functional calls with customers, sales, and/or internal teams to resolve customer issues
• Analyze data, identify trends, and locate root causes to identify better ways to conduct business
• Design, pull, and/or interpret a variety of operational performance reports
• Conduct complex data mining activities and analysis via multiple business systems (I.E. SAP, CRM, DSP), dependent on business requirements
• Take ownership of tasks/projects and drive them to completion/implementation without additional prompting
• Provide timely updates on tasks/projects
• Exhibit superior verbal and written communication skills
• Demonstrate high level of knowledge and confidence in decision making
• Identify and/or generate solutions despite ambiguity
• Take initiative to identify data clean up needs and proactively initiate resolution

The following listed requirements need to be met at a minimum level to be considered for the job:

• High School diploma required; associate’s or bachelor’s degree preferred
• SAP and Salesforce experience preferred
• Effective communication skills (presentation, document writing, coaching)
• Strong analytical and problem-solving skills
• Advanced Microsoft Excel skills and other database query solutions
• Ability to learn and adapt to new technologies and changing processes
• Excellent organizational skills, attention to details, and ability to prioritize effectively
• Ability to take initiative and make quality decisions
• Experience with customer master or master data management solutions

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

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US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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