CRM Tech Manager
•Deliveryhero· 18h
📣 Marketing⏰ Full-time📈 Mid Level🇩🇪 Berlin, Germany
18h ago
Accurx·3 days ago
We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.
We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in.
Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a Service Manager, your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care.
This isn't just about providing a service to our users - this is a role which will make a difference.
You'll be:
Revolutionising the way we manage our suppliers and ensuring peak performance.
Ensuring our Quality Management System (QMS, ISO9001) is market leading and ready to transition to ISO13485.
Owning business continuity and disaster recovery process improvement for the business, ensuring Accurx is well prepared for disruptive events
We need a Service Manager who embodies our Principles and thrives on significant challenges. We're seeking the core skills below, coupled with a mindset ready for real impact.
Project Management: Leads small to medium-sized projects, ensuring project delivery within defined scope, timelines, and resource allocation.
Procurement Support Experience
Stakeholder Management Experience
Identifies opportunities for improvement: Consistently identifies and leads on improvements within their team or immediate area of work, having produced a robust rationale as to why and how action should be taken.
Structured Problem Solving: Is self-directed in demonstrating advanced skills in structured problem solving, employing systematic approaches and a range of methodologies to analyse complex operational challenges.
Delivering at Pace: Successfully manages multiple projects, prioritising effectively and driving performance to ensure timely delivery within their team or department.
Growth Mindset: Adopts a growth mindset, encouraging a culture of continuous improvement, adaptability, and learning. Embraces challenges, viewing failures as a learning opportunity
Our Principles in Action
Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centered here.
Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we're proud of.
Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals.
Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first.
Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact.
Be relentlessly resourceful: We embrace constraints as they force us to think differently, be creative, and focus.
Embrace challenge: We value constructive conflict over harmony, having tough conversations for the best outcome.
We believe in supporting our team to do their best work, and thrive both professionally and personally.
£45,000 - £65,00 salary + £31,500 share options
Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more
Flexible Working: We are an office first culture and ask you are in at least 3 days a week.
Enhanced parental leave policy
We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
...And much more.
Like the sound of this role and want to know more about the company? Here's more about us...
We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.
Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.
Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.
We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.
Head over to our main careers page to find out more about the team and our candidate hub.
You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.
Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.
Diversity & Inclusion
Accurx is committed to being an inclusive employer. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.
Pre-employment Screening
All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you’d like to ask questions before you apply please email [email protected].