The Purpose of Your Role
As a Product Manager – Enterprise at Actionstep, your mission is to define and deliver critical platform features that serve the needs of our growing base of larger, more complex legal customers. These features include foundational enterprise capabilities such as Business Intelligence and other business management or scale-related needs specific to mid-sized and large law firms.
As Snr. Product Manager – Enterprise, you will take ownership of product initiatives from concept through launch and into post-release refinement and lifecycle management. This role demands strong cross-functional collaboration, a keen understanding of enterprise law firm customer needs, and the ability to prioritize trade-offs for both immediate customer impact and long-term platform scalability.
What You Will Be Doing:
- In this role, you will be a North America based representative of the global product team, working on global projects and engaging customers, partners and the market on the future of law firm
Enterprise Product Ownership:
- Own and evolve a number of enterprise-specific product capabilities, particularly our Business Intelligence roadmap, including reporting, dashboards and AI powered platform-wide insights.
- Engage directly with large and mid-sized law firms to validate needs and pain points, and translate them into scalable product requirements.
- Ensure features are enterprise-ready in terms of scalability, security, configurability, and compliance.
Delivery Execution:
- Drive initiatives from discovery through delivery using agile and design-thinking practices.
- Create clear, well-defined product requirements including PRDs, initiative phases, user stories, specs, wireframes, and user flows.
- Collaborate with engineering and design to bring features to life, ensuring technical feasibility and high-quality outcomes.
- Oversee testing, documentation, training enablement, and rollout planning to ensure successful launches and customer adoption.
Cross-functional Collaboration:
- Partner with stakeholders in Engineering, Design, Sales Engineering, Customer Success, and Marketing to ensure alignment and consistent communication across all phases of the product lifecycle.
- Serve as a voice of the enterprise customer internally, ensuring that platform investments are driven by real user needs and business outcomes.
Strategic Insight & Lifecycle Management:
- Maintain ownership of your domain's roadmap, informed by customer feedback, usage data, commercial input, and platform goals.
- Contribute to broader company-level planning by surfacing enterprise insights, risks, and emerging needs.
- Monitor product usage, customer satisfaction, and technical performance post-launch to drive continuous improvements.
Customer & Market Engagement:
- Regularly engage with customers to understand evolving requirements, especially those related to insights, predictive AI and operational control.
- Stay up to date on legal tech trends, competitive offerings, and broader enterprise SaaS best practices in areas like AI, automation, embedded insights, insight agents.
Relationship Management:
- Build and nurture strong working relationships with key internal stakeholders and external enterprise clients.
- Represent the Product team with professionalism and domain confidence during customer calls, partner discussions, and internal demos.
- Support Sales and Customer Success in scoping enterprise requests and setting clear expectations about roadmap direction and feasibility.
Requirements
About You:
- 5+ years in Product Management in a SaaS B2B environment, ideally with experience delivering enterprise-grade platform features, data focused projects, transformational products and the introduction of AI to traditional segments.
- Proven success shipping products used by larger organizations, with an emphasis on data, permissions/access adherence and configurability, and cross-department usability.
- Strong customer-centric mindset and experience engaging with stakeholders at all levels, including legal IT, compliance, and legal ops teams.
- Able to distill complex technical concepts into actionable requirements and explain them clearly to both technical and non-technical audiences.
- Experience working in agile product teams, with strong prioritization and execution skills.
- Excellent communication, stakeholder management, and presentation skills.
Bonus Points:
- Experience in legal tech or building tools for highly regulated environments.
- Familiarity with Business Intelligence Products such as PowerBI, Tableau, QuickSight
- Technical fluency in SaaS architecture, especially as it relates to multi-tenancy, secure integrations, or search infrastructure.
- Previous work on global or multi-region product rollouts with compliance considerations (e.g., GDPR, SOC 2, ISO 27001).
Benefits
We have a fantastic and inspirational working environment!
- Robust medical, dental, vision offerings
- 401K with company match
- Flexible working and PTO
- Take your birthday off
- Frequent team building events
- Fantastic training and development opportunities
