Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.
As a Technical Writer at Aera, you will play an important role in ensuring our customers are equipped to harness the full potential of our complex product. You will collaborate closely with Product Managers and developers to design documentation that empowers users to become self-sufficient in utilising our platform. You will also work with the Customer Engagement team to understand customer pain areas and develop help artifacts to fill any gaps. This role extends beyond traditional technical writing; you will get to act as the bridge between our technology and our customers, making sure that the product’s value is articulated in a clear, concise, and compelling manner.
Responsibilities
- Documentation Development: Create and maintain comprehensive product documentation, including user guides, release notes, API Guides, infographics, and training videos.
- Content Clarity: Translate complex technical concepts into clear, concise, and easily understandable documentation so that users can effectively use the Aera platform.
- UX Writing: Review and suggest improvements to user interface (UI) strings, ensuring a seamless and user-friendly platform experience for our users.
- Documentation Strategy: Contribute to the development of documentation strategies and best practices to enhance the overall user experience.
- Documentation Updates: Keep documentation up-to-date with product changes and improvements, ensuring that users always have access to the latest information.
- Cross-functional Collaboration: Work closely with SMEs from different teams to gather technical information and insights required for accurate and user-friendly documentation.
- Quality Assurance: Review and edit documentation for accuracy, consistency, and adherence to documentation standards in Aera.
Nice to Have
- As an experienced Technical Writer with 3-7 years of dedicated technical writing experience, you should possess the following qualifications and attributes:
- Hold a degree in Technical Communication, English, or Computer Science with an interest in data science, data analytics, AI/ML, conversational AI chatbots and related technologies.
- Strong command of the English language with excellent grammar skills.
- Familiarity with generative AI tools for content ideation, research, and quality enhancement.
- Exceptional writing and editing skills, with an emphasis on clarity, conciseness, and the ability to present information logically.
- Understanding of technical concepts (Software Products, Development, Testing, Regression Testing, Sprint/Iteration).
- A strong background in technology with the ability to quickly grasp complex technical concepts and translate them into user-friendly documentation.
- Proficiency in documentation tools and software such as Atlassian Confluence, Gitbook, Document360, Markdown, Madcap Flare, Adobe Robohelp, Adobe FrameMaker, Oxygen, Arbortext, SnagIT, Active Presenter, or other specialized documentation platforms.
- Meticulous attention to detail to ensure accuracy and consistency in all documentation.
- A team player who can effectively collaborate with cross-functional teams, including developers, product managers, and customer engagement teams.
- Ability to work in a fast-paced environment, quickly learn new tools, adapt to changing requirements, and meet deadlines.
- A commitment to understanding the needs of our users and ensuring that documentation meets those needs effectively.
- A desire to stay updated with industry trends and best practices in technical writing and UX writing.
- Self-motivated, organized, and able to prioritize tasks effectively.
If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Benefits Summary
At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.
