Customer Success Transformations Lead
•Cresta· 13h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
13h ago
Affirm·3 days ago
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
The Backbook Risk Analytics team partners closely with Credit, Product, Engineering, Operations, and Compliance to define and execute the Backbook Risk strategy, ensuring portfolio outcomes remain within risk appetite.
The Backbook Risk & Program Management Analyst will lead the strategy, analytics, and operational design of UK backbook risk programs— collections, vulnerable customer management, and hardship support. The role will collaborate with Product on new features, with Machine Learning and Engineering to build risk capabilities, and with Resolutions teams to implement risk mitigation and customer outcome strategies. The analyst will be responsible for monitoring portfolio performance, identifying emerging risks, designing interventions to reduce delinquency and losses, and ensuring compliance with FCA requirements such as CONC and Consumer Duty.
The ideal candidate will have a combination of strong analytical expertise with a deep understanding of consumer credit behaviour, and ability to improve collections and customer outcomes through data-driven insights, operational design, and cross-functional stakeholder management.
Come join us in our mission to change consumer finance through better data and technology, lower costs, and increased transparency while providing the best customer experience.
Pay Grade - K
Equity Grade - 3
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
GBR base pay range per year: £86,000 - £126,000
Location - Remote UK
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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