CRM Tech Manager
•Deliveryhero· 19h
📣 Marketing⏰ Full-time📈 Mid Level🇩🇪 Berlin, Germany
19h ago
Agoda·about 1 month ago
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get To Know Our Team
The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.
The Opportunity:
As a Workday Time Tracking Specialist, you will serve as the primary expert ensuring our Time Tracking module operates seamlessly, scales effectively, and supports accurate payroll and regulatory compliance. While Time Tracking will be your core focus, you will also contribute across other domains and additional HRIS platforms to strengthen our overall People Technology foundation.
You’ll partner closely with People and IT teams to deliver scalable solutions, optimize existing processes, and explore new ways Workday and other tools can bring value to the organization.
If you’re someone who enjoys solving complex problems, thrives in a collaborative environment, and is eager to expand your skills beyond Workday, this role will give you the platform to do just that.
This role will be based in Bangkok and relocation will be provided.
In this Role, you'll get to:
Lead configuration and maintenance of Workday Time Tracking, including time entry rules, validation logic, work schedules, time calculations, and compliance requirements.
Partner closely with cross-functional teams to translate business requirements into scalable Workday solutions that enhance employee experience.
Own and manage reporting, calculated fields, and security configurations that provide accurate insights into time entries, exceptions, overtime, and pay-impact data.
Own documentation and knowledge sharing, including SOPs, configuration guides, and process maps to strengthen team resiliency.
Gain opportunities to work across other Workday domains and internal tools, expanding expertise based on project needs and personal interests.
Stay informed on new Workday releases and people technology trends, identifying opportunities for enhancement and automation.
Explore and contribute to other internal tools and technologies beyond Workday, expanding your technical footprint within the People Technology ecosystem.
What you'll Need to Succeed:
4 - 6 years of hands-on Workday experience, with at least 2–3 years focused on Time Tracking configuration, rules, and reporting.
Deep expertise in Time Tracking setup, including time entry codes, calendars, work schedules, validation rules, time calculations (OT, shift premiums, holiday rules), and compliance requirements.
Strong proficiency in Advanced Reporting and Calculated Fields, with the ability to build complex, cross-domain reports and time-related analytics.
Solid understanding of HCM fundamentals, covering both business processes (Hire, Change Job, Termination) and configuration concepts (condition rules, orgs, hierarchies, custom objects)
Working knowledge of Workday Security, including constrained/unconstrained roles and segmented security
Proven analytical and problem-solving skills, with an eye for process efficiency and data integrity.
Excellent communication and collaboration skills, with the ability to influence stakeholders and translate business needs into system design.
Bachelor’s degree in HR, IT, Business Systems, or a related field, or equivalent practical experience.
It's Great if you have:
Experience with Workday Time Tracking, Absence, or Payroll integrations (EIBs, PECI, or custom interfaces).
Exposure to overtime, shift differential, or country-specific labor rule implementations in Workday.
Familiarity with testing frameworks, release management, or regression testing for time-related logic.
Experience working in an international or fast-paced environment.
Workday certification(s) in Time Tracking, Payroll, or HCM.
Interest in expanding knowledge beyond Workday into other people technology platforms and tools.
What you'll get:
Medical, dental, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit
Provident fund benefits, and life insurance
Flexibility to help you work in the way that's best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.
Unlimited online learning access, several in-person development programs for each stage of your career, and career paths for management and individual contributors
The chance to live in Bangkok, one of the best cities in Southeast Asia and a central hub for travel. Within 3 hours you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.
A generous relocation package to help you get here comfortably.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
