IT Facilities Management / On- Call Engineer

ALTEN MÉXICO is seeking a knowledgeable IT Facilities Management / On-Call Engineer to join our dynamic team. You will play a critical role in managing our IT infrastructure and facilities, ensuring that technological resources are maintained, efficient, and secure. As an On-Call Engineer, your responsibilities will involve troubleshooting and resolving technical issues that occur in a timely manner, while providing exceptional support to our internal teams and clients.

Key responsibilities include:

• Monitoring and managing IT facilities including servers, workstations, and network devices.
• Providing on-call support, responding to incidents and technical queries outside of normal operating hours.
• Ensuring compliance with IT policies, procedures, and best practices.
• Performing routine maintenance and upgrades on IT equipment.
• Assisting with the setup of new technologies and facilities as needed.
• Collaborating with IT teams to optimize performance and security.
• Documenting issues and resolutions and providing updates to team members and stakeholders.