Operations & Service Support Coordinator – MSP
Job Overview:
Are you a highly organised multitasker with experience in fast-paced service environments? We’re hiring an Operations & Service Support Coordinator for a leading UK-based Managed Service Provider (MSP). This role is perfect for a resourceful individual who thrives in structured yet evolving environments and understands the importance of seamless IT service delivery.
You’ll play a key role in coordinating administrative functions, supporting service teams, liaising with clients, and maintaining operational systems – all while ensuring a smooth and professional experience for both internal stakeholders and external customers.
Join a company that combines innovation with reliability and is committed to building high-performance remote teams with South African professionals.
Key Responsibilities:
- Support the daily operations of the service desk and project delivery teams.
- Coordinate technician schedules, escalate tickets, and follow up on service requests.
- Manage documentation, SLAs, reports, and customer records across internal systems.
- Handle client communications, updates, and service feedback.
- Assist with procurement, license tracking, and supplier management where required.
- Maintain CRM, PSA, and ITSM systems (e.g. Autotask, ConnectWise, HaloPSA, or similar).
- Provide ad-hoc executive and admin support to management and technical teams.
- Identify opportunities to improve operational workflows and contribute to internal efficiency.
Qualifications & Experience:
- 2+ years of experience in an admin, service desk coordinator, or operations support role (preferably in an MSP, IT services, or technical environment).
- Familiarity with MSP operations and service delivery models.
- Strong knowledge of tools such as Autotask, ConnectWise, HaloPSA, or similar platforms is advantageous.
- Exceptional communication and time-management skills.
- Ability to prioritise tasks, work independently, and manage client expectations effectively.
- Proficient in Microsoft 365, Teams, Excel, and cloud-based communication platforms.
- Access to a reliable laptop and high-speed internet connection is essential.
