Customer Success Transformations Lead
•Cresta· 13h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
13h ago
Appian·5 months ago
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Appian's Customer Success team is committed to achieving great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.
As an Appian Associate Consultant, you’ll build and deploy web-based applications using the Appian platform to support our customers’ business needs. You’ll become an expert on our software - from implementing the first business process management application to scaling a program across the enterprise, you will bring our process automation platform to life for our clients. Along the way, you’ll also gain hands-on experience across the full project life cycle, learning how to define requirements, launch new data models, build APIs and integrations, and collaborate directly with business users and technical teams. This role gives you the opportunity to learn, grow, and develop the skills to become a trusted advisor who drives lasting digital transformation for our customers.
This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.
This role may involve work within the Public Sector and requires willingness to obtain a government-sponsored clearance and uphold the responsibilities to do so.
To be successful in this role, you need:
The ability to leverage experience in a range of critical process improvement disciplines, including business process management, knowledge management, personalization, business intelligence, and application integration
The skill set and experience to construct, implement, and deploy process-centric business process management solutions using the Appian platform
The ability to analyze a client’s business strategy and processes, to then develop technical solutions to support them
The desire to use a design thinking approach for prototyping and modeling business processes
A solid foundation of, or passion for, technology
Basic Qualifications:
B.S. or M.S. in Engineering, Computer Science, Economics, Math, or equivalent background
Experience with relational databases (Oracle, SQL, etc.) and cloud technologies preferred
Strong verbal and written communication skills
Willingness to travel; 20% requirement to support customer engagement
Tools and Resources
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn.
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.