Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
In this newly created role within our Customer Success team, we are embarking on an exciting initiative designed to invest in and support the professional development and advancement of our consultants.
This is an opportunity to shape a new program, making a meaningful impact on our consultants’ careers while ensuring operational excellence within Customer Success. This role requires someone who can proactively guide and empower consultants to develop capabilities in their role while aligning talent strategies with organizational and department goals.
This role is based at our APJ headquarters in Sydney. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.
To be successful in this role, you will:
- Develop the frameworks, processes, documentations and guides to help establish the role within the Customer Success team.
- Lead the creation and execution of the department’s Career Management program supporting consultants professional growth, skill development and career progression. Ensuring both career aspirations and business needs are aligned and empower our consultants' growth.
- Serve as a trusted resource for consultants, offering guidance and facilitating career growth, performance management, and proactive feedback.
- Career Manager will guide consultants through their learning and development journey, advising them on training or engagement opportunities that will help advance their career.
- Drive these processes through high frequency consultant interaction and engagement with internal stakeholders.
- Oversee and improve systems and processes to develop, evaluate, and retain top talent.
- Work closely with Customer Success global leaders to align talent initiatives with regional needs and metrics.
- Career Manager will be the consultant's advocate in the performance management processes. They will administer and enhance processes for feedback, performance reviews, and promotion calibrations in collaboration with our Project Engagement Managers and Technical Advisors.
- Ensure internal processes (e.g., feedback, timesheets, compliance, etc.) are efficient, well-managed, and don’t interfere with client-facing activities.
- Serve as an expert point of contact and career resource for consultants on an ongoing basis.
- Solicit and facilitate regular feedback reviews designed to improve management, employee satisfaction, productivity, and business results.
Basic qualifications:
- Hands on experience working within an IT consulting environment.
- Experience within 'Talent Development' and career coaching.
- You’re a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment.
- Detail-oriented, highly organized and excel at setting up meetings, tracking goals, and managing processes.
- You’re adept at navigating challenging situations and driving conversations towards resolution.
- Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers.
- Collaborative and support others.
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Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn.
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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