Senior Communications Manager

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

As a Senior Communications Manager, you will play both a strategic and hands-on role in executing media initiatives, issues management, content creation and stakeholder engagement. You’ll have the opportunity to play a key role in sharing Auror’s story and 50 in 5 mission, our trust and safety agenda, and positioning Auror and its leaders as trusted voices on retail crime prevention and safety. This role will drive our communications function in North America (NA), while also occasionally providing communications advice to our global teams as required.

You will be responsible for:

• Execution of Auror’s NA communications strategy, in collaboration with Marketing and other cross-functional teams.
• Handling media inquiries, drafting media releases, briefing packs, and relevant collateral.
• Supporting issues management and comms response plans.
• Execution of thought leadership initiatives to support key leaders, such as social media content, newsletters, white papers, op-eds, and speaking engagements.
• Contributing to a global Marketing and Communications content calendar. This also includes supporting the development of content for external-facing channels.
• Providing trusted comms advice to senior leadership across the business, supporting interview briefings, media training and speaking engagement briefings.
• Developing relationships with journalists, and communications teams at relevant retailers, law enforcement agencies and industry associations.
• Developing key trust and safety assets such as factsheet and Trust Center, to support customer and law enforcement engagement.

You’ll be reporting to Mitch Gastin, Director of Communications, Global

As the Director of Communications, Global, I lead and execute on Auror's communications strategy across all our markets. I've spent most of my career in public sector communications teams, predominantly within fast-paced and high-pressure emergency services agencies in Australia. I'm focused on sharing Auror's story and social mission, elevating its reputation, and empowering our partners to highlight the use of technology to address the large-scale problem of retail crime.

LinkedIn Profile

Requirements

About you

• 4+ years of experience working in media, communications, or public policy.
• Relevant professional background in retail, law enforcement or SaaS would be highly regarded.
• Strong understanding of the media environment (including new media) and social media networks and how to use these channels effectively.
• Excellent writing skills and ability to communicate complex tech and software concepts to a wide range of audiences.
• Strong time management skills and experience juggling competing deadlines. 
• Comfortable with ambiguity - we operate in a dynamic way which can mean priorities and pace can change accordingly. 
• Excellent communication and interpersonal skills with an aptitude for building strong relationships.
• Proven track record of identifying risk and mitigating potential issues.
• Flexibility for occasional travel (domestic) - generally quarterly or as required for key opportunities or issues.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

• Competitive salary range: Depending on level of experience, between $115,000 - $135,000 USD (IC4)
• Annual bonus: Eligibility for a NZD $5,000 bonus at the end of the financial year if we’ve hit our revenue goals together.
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 USD for expert sessions every year.
• Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife. 
• Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

The deadline for applications is DATE